ARE THE PRODUCTS PURCHASED THROUGH CRANKEINSTEIN.IN GENUINE, AND ARE THERE A MANUFACTURERS’ WARRANTY FOR THE SAME?
Crankeinstein.in (“CSW”) sells only products that are original/genuine, and are covered under warranty provided by the manufacturer/brand of the particular product for 15 days
IF THERE IS AN ISSUE WITH MY PRODUCT, DOES CSW TAKE RESPONSIBILITY?
Upon delivery and unboxing of the product, if you find any defect, you should intimate CSW regarding the same immediately without any delay. CSW shall, take all reasonable efforts to rectify the same in conjunction with the respective brand/manufacturer. The final solution/course of action is at the sole discretion of CSW
DOES WARRANTY COVER ALL THE PARTS OF MY PRODUCT?
The terms and condition of warranty for any part of the product vary for each brand/manufacturer. The same shall be available on their respective website. In case of any warranty claim, CSW shall provide all reasonable assistance for your claim/communications between you and the brand/manufacturer
WHAT IF THE PRODUCT I HAVE RECEIVED IS DEFECTIVE?
CSW undertakes a rigorous ’25-Point’ checklist on every product once the same has been fully fitted to ensure that there are no damages/defects to the product prior to shipping the same to you.
In case of any manufacturing defect that is noticed upon delivery of the product, the same shall have to be raised with the respective brand/manufacturer through CSW, and CSW shall extend all reasonable assistance in this regard.
In case of any damage during transit, you shall intimate us immediately upon unboxing the product, and provide pictorial evidence of the damage to the same. The product shall be in an unused condition at the time of intimating us regarding such damage. Upon receipt of your complaint, CSW shall forward the same to the transit partner and seek a resolution for the issue.
Any request for the return of the product shall be at the sole discretion of CSW. In case of a return being approved by CSW, all items must be returned in their original condition along with the following:
- Original invoice from CSW
- User manual and other documents
- Accessories provided at the time of sale of the Product
- The original box, intact, along with the packaging as delivered.
CSW shall have the right to reject the return pickup if the items are not returned according to the above mentioned.
Any other damages that may have occurred to the product shall be your responsibility. The same shall also not apply to normal wear and tear, nor to defects, malfunctions or failures that result from the abuse, neglect, improper maintenance, alteration, modification, accident, or misuse of the product. However, CSW will advise you regarding rectification of the said issue. Please contact our support team at firstname.lastname@example.org.