Shipping & Return Policy - CrankEinstein
TERM AND CONDITIONS (Warranty return)
  • If items damaged. We must be contacted with in 24 hours of receipt of goods via courier and should have proof of videos/pictures for the same
  • If the item is in your possession more than 5 days, it is consider used and we will not issue you a refund and replacement for the same.
  • If you are not satisfied, when you receive the items (incorrect, damaged, defective or item not described) please return it with in 5 days for a replacement
  • For any personal reason (choose a dislike or I don’t need this product anymore),  15% cancellation charges will be applicable on cod orders , return charges and COD charges will be the buyer’s responsibility. We will not accept any items with odours (perfume, smoke) etc.
  • All returned items MUST provided be in the original packaging and you Must provide us with the shipping tracking number, specific for the return and original ordered invoice/order ID. Please refine there should not be man-made damage to goods like scratches. As it fails to claim the Warranty
  • REFUND POLICY

    We support cyclists with a friendly return policy and try to help you in all the cases.

    If you receive a product with damaged packaging from a courier partner, DO NOT ACCEPT the package, so that the liability does not shift to you. We will handle returns and exchanges for all the items that come to you with intact packaging.

     

    RETURNS & EXCHANGES

    In case of

    • Functioning defect (eg – pump not working), email us within 7 days and get refund/exchange.
    • Wrong item received, email us within 48 hrs and get a refund/exchange.
    • Damaged item (missing/broken part), email us within 48 hrs and get a refund/exchange.
    • Size issue, email us within 48 hours and get an exchange. If the desired size is not available then get store credit. Size is considered wrong if it does not match the description on the site. Read the size chart carefully before ordering.
    • Cancellation, you may do so if it is not shipped yet and get store credit.
    • Shipped Items cannot be returned unless they meet the condition below

    Visit Returns & Exchange Portal  to check eligibility. Add photos/video of the issue.

     

    CONDITION

    Item sent back must

    • Have the tags still attached to the product as before
    • Have original, unripped packaging (the courier bag may be ripped)
    • Be in resellable condition
    • Unused, unworn, unwashed

    NOT VALID FOR RETURNS/EXCHANGES

    • Intimate-use items like cycling shorts, socks
    • Shimano products unless damaged or wrong item
    • Bicycles
    • Nutrition items
    • Tires
    • Trainers

     

    HOW TO PROCESS A RETURN

    Visit Returns & Exchange Portal  to check eligibility and submit your requests

    All refunds/exchanges/store credit etc will be processed after the item is received by us, If the issue is seen as valid and the product is deemed to be in a resellable condition.

     

    WARRANTY

    If you report an issue after 7 days of receiving the item, it will be treated as a warranty issue. You are required to contact the brand directly then, or connect with their official representatives in India for direct resolution of the problem. We will offer help in this regard.

FAQ

Ques 1: – How can I track my order?

You can track your parcel on the following website using tracking number (copied to the browser to open)

Ques 2: – As a retail or wholesale to offer wholesale price if, I buy lots of items?

  • If you need to buy plenty of items at the same please contact us first, we will offer you the completive whole sale price.

Ques 3: – How can I Pay for my order?

  • Company supports visa, Master card. Master debit card, Google Pay, Paytm & Phone Pe UPI transfer via BANK.
FEEDBACK
  • When you receive the goods if there are any problem, please contact us via WhatsApp +91 9444772940 /email care.crankeinstein@gmail.com and don’t directly open the dispute in social form, we promise that we will give you a satisfied solution after we confirmed it via our experts, we will give you a positive evaluation.

 

  • We sincerely invite you to leave us a positive feedback with an over all detailed selling rating (DSR) of 5 stars. When your nice picture & review on our Facebook page/ feedback page, please sent a message tell us about your experience & we promise in the next order will offer discount to you
Reviews
  • We sincerely invite you to leave us a positive reviews with an over all detailed selling rating (DSR) of 5 stars. When your nice picture & review on our Facebook page/ feedback page, please sent a message tell us about your experience & we promise in the next order will offer discount to you as you know it will help  us to grow more and serve you better.
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    • Oder amount Rs 1500 or more than at same times, we can offer free shipping via DTDC EMS POST & Delhivery etc & you will become our VIP customers, enjoy additional free bees benefits for your upcoming orders.